Welcome to Hess Greenhouse
We put the WOW in your garden!

Customer Care

Merchandise Terms and Conditions


Warranty: We extend no guarantee beyond that supplied by the manufacturers, and imply no warranty as to the merchantability or fitness for a particular purpose of any item. Our is limited to the purchase price at the time of shipment.

Satisfaction: If within 30 days of purchase you are not satisfied with the merchandise you have received, please contact us for complete return instructions.

Damage Claims: Claims due to shipping damage must be filed with the carrier within 48 hours of receipt of goods. Contact us for instructions.
Merchandise Return Instructions

Contact us for a return authorization number, return shipping address, and instructions. Cut out and complete the "Return Form" from the bottom of the "Order Summary".

* Pack the merchandise and return form in a well-sealed shipping box, in the original package if possible.
* Complete and attach the provided "Return Label" and ship by your chosen method. The customer is responsible for return shipping charges. We will credit the purchase, less original shipping charges and a 10% restocking fee.
* Purchases more than 30 days old will not be refunded.
* Purchases returned without authorization will not be refunded.